Rizk Customer Support

For all your questions and questions you can contact our customer support team which is always ready to help you out. Our experienced and well-trained support desk is available via live chat, e-mail, and a call-back request. 

Our around-the-clock customer care desk is professional and prompt:

  • Live Chat: average response time, 30s.
  • Email: average response time, 30-60 mins.
  • Call Back Request: average response time, 15-60 mins.

Please visit our FAQ page to have an overview of the most frequent questions and answers. Also, make sure to read our Safer Gambling page before you start playing.

More about Rizk Support in Canada

Rizk is an established Canadian online casino and part of Betsson Group, an international casino establishment. It is a popular online casino thanks to its exciting casino games and a great all-around experience. One of the best things about the casino is its customer service. Rizk Casino boasts of an award-winning customer service. This guide will help you navigate the effective support service offered by the casino.

The Rizk Casino’s customer service features a variety of options for clients to get answers to their questions and resolutions to issues.

Rizk Help Centre

Rizk Casino Canada has an effective help centre. The core of the help centre is the search feature. This feature allows you to enter your issue and search for a solution or an answer from the help centre. You can enter a question or explain your issue briefly on the search engine then click on search. Once you do this, the platform will provide a list of answer to your question based on questions that other people have previously asked about the issue and the answers they received.

For instance, if you search “how to withdraw funds,” the platform will provide answers for questions like, how to claim deducted funds, why you can’t withdraw your bonus, why withdrawals get canceled, and how to request a withdrawal. This means that you will find answers for more than the question you asked.

Rizk FAQs

Rizk also has a FAQs page featuring dozens of questions that are commonly asked by clients regarding various subjects and issues. The FAQs page features detailed answers to the questions to ensure that players get satisfactory answers. The FAQs page aims to help clients find resolutions to their issues without going through long channels. When you encounter a question similar to what you have or one that addresses the issue you were asking about, you can click on the question for a more detailed answer.

The questions and answers in this section are quite vast. So, Rizk has taken the initiative of dividing them into categories to make it easy for clients to browse them and find the help they are looking for. The FAQs section is divided into the following categories:

Most popular FAQs – these are questions that have been asked by a majority of the platform’s users and many people still ask them.

General questions – these are overall questions that do not fall in a specific category, but a lot of people still ask them.

Account – these are questions regarding account creation, management, and every other issue about accounts on the platform. For example, questions regarding how to join the casino are answered in this section. It also covers all the questions users may have before registering to the platform, like the currencies accepted, logging in, and more.

Verification – these are questions specifically related to the platform’s verification process. They cover topics like how to verify an account, the necessary documents, and why it is necessary.

Deposits – this category covers all questions regarding deposits and payments in the casino. The questions cover areas like payment methods, minimum amounts, currencies allowed, how to deposit, and so on.

Withdrawals – This category features a variety of questions regarding the withdrawal process and issues that people have encountered with it. It covers everything from how to withdraw, the limits, methods, and more.

Slot games and live casino – this category features questions regarding the games offered by Rizk Casino, Canada. People ask questions about the variety of games, how to play, if the casino is trustworthy, game rules, and so on.

Sportsbook – This section covers all the questions people often ask about sportsbook, like the rules, where to bet, cancelling a bet, betting amounts, types of bets, and settlements of bets.

Promotions and bonuses – Rizk has a variety of bonuses and promotions. This FAQs category covers issues and questions related to the various bonus and promotion packages.

The FAQs category also features a technical, responsible gambling, security & licenses, and payment method categories.

Live Chat

If the help center and FAQs section does not give you satisfactory help, you can always opt for Live Chat. The Live chat page is also available on the help centre section. So, you can access it by clicking on “LIVE CHAT.” When you do this, a live chat tab will pop up on your screen. Before asking your question, you must sign in or register. You will be requested to provide the following details; your first and last name, email address, date of birth, and home address. This information is required for verification. The verification process is part of Rizk’s security procedure, as required by the law. The company uses it to verify the identity of its clients.

Afterward, you can select the topic you want to ask about by clicking on the categories provides. This is required so the support service can allocate the question to someone with prowess in the specific topic or category. Next, you can type your specific question and submit it. It is a simple and quick process that will take you a few seconds. The Rizk customer support team takes approximately 30 seconds to respond to questions on Live chat. The team will converse with you until your issue is resolved. However, depending on how many questions or live chat requests they have at a time, they may take slightly longer to respond to your message.

Rizk Email Support

If none of the methods above work out for you, you can opt for email support. You can send an email with a detailed explanation of your issue to [email protected]. However, you should know that it takes longer for the support team to respond to emails. The typical response time for an email is about 30 to 60 minutes. So, this is not an ideal channel for seeking support with an urgent issue. Regardless, you can count on someone responding to your issue and guiding you through it until you are satisfied.

Conclusion There are many customer service options available on Rizk Casino. This means that you can always find a solution to your issue even if one method does not work for you. Also, the help centre’s and Rizk support centre design is very simple. So, users can easily get help without any hassle.